Contribution to Cissaca (Inter-municipal consortium of Social Services for the municipalities of the Alessandria area) to fund university studies, through five Research Centres in Italy, UK, Mexico, China and India, Guala Closures Group continuously seeks innovation, developing technologies to anticipate the needs of a market which changes with increasing rapidity, guaranteeing the highest standard of quality of its products and services.
The objective of the Guala Closures Group is total customer satisfaction. It has therefore developed an organisation and production model based on the continuous improvement of the quality parameters imposed by international certifications ISO9001 and ISO2000, also through an internal policy that aims to achieve important goals:
• to constantly invest in research and innovation
• to exceed the expectations of customers in improving services
• to analyse and anticipate market needs
• to meet the deadlines established for order management and deliveries
• to adopt the most stringent hygiene standards, complying with the requirements of HACCP and ISO 22000
• to encode and apply control procedures and to constantly innovate production processes
• to encompass suppliers in the quality system of the Guala Closures Group by means of a specific policy and by forging partnerships
• to reduce the costs of "non-quality"
• to motivate employees through continuous training and the utmost attention to professional and personal needs
• to apply Continuous Improvement and Total Quality to every procedure, the quality system designed and set up by the Guala Closures Group and adopted by all of the Group's production plants.
